RETURNS & EXCHANGES
REFUND POLICY
At Moon Thrifts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges. You can return or exchange any item within 2 days of receiving it, provided that it is in its original condition. To initiate a return or exchange, please contact our customer service team and we will guide you through the process. Please note the amount to send back your products will not be provided by us.
Please read this Policy carefully, as it forms a binding agreement between you and Moon Thrifts. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. By placing an order with us or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:
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You have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipment Policy, and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.
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You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the jurisdiction that you reside in, then you must have the permission of your lawful guardian to place an order or make purchases on the Website.
RETURN & EXCHANGE POLICY
We will require an unboxing video or else the product can not be changed or returned. Once we receive your returned item, we will inspect it to ensure that it is in its original condition. If it is, we will issue a refund to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable. If you received a defective or damaged item, please contact our customer service team and we will take care of it for you.
Unfortunately, due to the nature of our products, we are unable to offer refunds, returns, or exchanges in all cases. All sales are final. Moon Thrifts reserves the right to refuse any returns at any time.
1. Damage & Missing Product: Return can take place if the customer receives the product in a damaged condition and reports the same within 2 days of receiving their order, provided that you must have proof of an unboxing video clearly showing the damage in the product. Breach of this section will lead to rejection of the return/exchange request.
In case a user buys multiple products, only the damaged product will be accepted.
You will receive a full refund to your original payment method for the price of the damaged item(s) within 7 days after the product is received by us.
DISPATCH AND SHIPPING
Once you've placed your order We will Dispatch it with 3 days and shipping will take 2-10 days depending on the type of shipping you have selected .